Delivery and returns
Order accessories today and have them at home within 1 to 3 working days. Kamados and planchas are delivered free of charge on your preferred date. Returns are possible within 30 days.
Shipping costs
- Orders from 99 euros: free shipping in the Netherlands and Belgium.
- Orders under 99 euros: 7.95 euros shipping costs.
- Kamados and planchas: always delivered free, in the Netherlands and Belgium.
Delivery time
- Accessories, charcoal and smoking wood: ordered on a working day before 16:00, usually delivered the next working day.
- Kamados and planchas: within 1 to 3 working days. At checkout you choose a preferred delivery date. If we cannot make that date, we call you to arrange delivery. One day before delivery the carrier sends you a message with a time slot of usually 2 hours.
- A kamado arrives on a pallet, into the garden or as far as the pallet truck can go. Unpack it together, the ceramic is heavy.
Returns
You have a 30-day return period. How to register a return and what the conditions are, you can read on the page Returns and right of withdrawal.
What does delivery cost?
Clear rates, no surprises at checkout.
- 7.95 euros
Orders under 99 euros
For accessories, charcoal, smoking wood and smaller orders. Ordered on a working day before 16:00, usually delivered the next working day. - Free
Orders from 99 euros
From 99 euros you pay no shipping costs, in the Netherlands and Belgium. - Free, on your preferred date
Kamados and planchas
Always delivered free, within 1 to 3 working days. At checkout you choose a preferred date; if we cannot make it, we call you. One day before delivery you get a time slot of usually 2 hours. A kamado arrives on a pallet, into the garden or as far as the pallet truck can go.
How your delivery works
From order to fire in the garden.
Order placed
You receive an order confirmation by email. Ordered on a working day before 16:00? Then a parcel is usually with you the next working day.Packing
We pack your order carefully so everything arrives in one piece. A kamado goes on a pallet.On its way
As soon as your parcel is on its way, you get a tracking link by email. For a kamado or plancha, the carrier sends you a message one day before delivery with a time slot of usually 2 hours.Delivered
Accessories arrive within 1 to 3 working days, kamados and planchas within 1 to 3 working days on your preferred date. Unpack a kamado together, the ceramic is heavy.
Frequently asked questions about delivery
What are the shipping costs?
From 99 euros we ship for free in the Netherlands and Belgium. Below that you pay 7.95 euros. Kamados and planchas are always delivered free.
Is my kamado or plancha really delivered for free?
Yes. We always deliver kamados and planchas free of charge in the Netherlands and Belgium, within 1 to 3 working days on your preferred date.
How long does delivery take?
Accessories, charcoal and smoking wood ordered on a working day before 16:00 usually arrive the next working day. Kamados and planchas are delivered within 1 to 3 working days on your preferred date.
Can I choose a delivery moment?
Yes. At checkout you choose a preferred delivery date. If we cannot make that date, we call you to arrange delivery. One day before delivery the carrier sends you a message with a time slot of usually 2 hours.
Where will my kamado be placed?
A kamado arrives on a pallet, into the garden or as far as the pallet truck can go. Unpack it together, the ceramic is heavy.
How do I track my order?
As soon as your order is on its way, you get a tracking link by email. You can also look up the status with Track your order on the contact page, or under My orders if you have an account.
Can I return my order?
Yes, you have a 30-day return period. How to register a return and what it costs, you can read on the Returns page.
