Not quite your fire after all?
No problem. You have 30 days to change your mind, more than the statutory 14. Register your return with us, send the product back or have it collected, and you'll get your money back within 14 days via the same payment method.
- 30-day return period after receipt
- Kamado or plancha? We collect it by appointment
- Refund within 14 days, including the standard outbound shipping costs
- Damaged or wrong item? Send us a few photos and we'll sort it out
Right of withdrawal: 30-day right of withdrawal
You have the right to cancel your order within 30 days without giving a reason. That's more generous than the statutory 14-day right of withdrawal. The reflection period starts the day after you, or someone you've designated, receive the product.
Want to use your right of withdrawal? Let us know within 30 days via bobby@daalderconcepts.com, or use the model withdrawal form. After notifying us, you have another 14 days to return the product.
How to return
Register your return
Let us know within 30 days of receipt via the contact form or the chat, and include your order number. You may also use the model withdrawal form.You get your return instructions
We send you the return address. Returning a kamado or plancha? Then we plan an appointment together to collect it.Pack and send
Pack the product carefully, in the original packaging where possible. Send it within 14 days of your notice or have it ready for the agreed collection date.Money back
Once we've received and checked your return, we refund you within 14 days via the same payment method as your order. There are no costs involved.
What does a return cost?
- Your cost
Sending a parcel back
Not quite right for your fire? You send the parcel back yourself and pay the shipping. You get the purchase amount and the standard outbound shipping costs back. - By appointment
Kamado or plancha
Changed your mind about a kamado or plancha? Let us know and we'll plan an appointment to collect it. The cost of the return is yours, unless stated otherwise. - We sort it out
Damaged or wrong item
Did something arrive damaged, or did you get the wrong product? Send us a message with your order number and a few photos, and we'll sort it out.
Refund
Once we've received and checked your return, we'll refund the purchase amount, including the standard outbound shipping costs, within 14 days. We use the same payment method as your order, unless you explicitly agree to something else. There are no costs involved.
