Help and contact
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Frequently asked questions
What are the shipping costs?
From 98.99 euros we ship free in the Netherlands and Belgium. Below that you pay 7.95 euros. Kamados and planchas are always delivered free, in the Netherlands and Belgium.
What is the delivery time?
Accessories, charcoal and smoking wood: ordered on a working day before 16:00, usually delivered the next working day. Kamados and planchas are delivered within 1 to 3 working days, by appointment. A kamado comes on a pallet into your garden or as far as the pallet truck can go.
Can I track my parcel?
Yes. As soon as your order is on its way, you get a tracking link by email.
Can I still change or cancel my order?
Send us a message with your order number as soon as possible. As long as your order is not on its way, we will adjust or cancel it. Already shipped? Then you have a 30 day cooling-off period.
I did not receive an order confirmation
First check your spam folder. Nothing there? Your email address may have been entered incorrectly. Send us a message with your name and postcode and we will look up your order.
How do I return a product?
You have 30 days to change your mind after receipt. Register your return with us and you will get the return address and, for a kamado or plancha, a pickup appointment. Pack the product carefully, preferably in its original packaging.
What does a return cost?
Return shipping is at your own expense, unless stated otherwise. Broken or wrongly delivered? Let us know and we will sort it out.
When do I get my money back?
Within 14 days after we have received and checked your return, using the same payment method as your order. You also get back the standard shipping costs of the original delivery.
How do I maintain my kamado?
After heavy use, let it burn out once at high heat, sweep away the ash when it is cold and check the gasket every now and then. More tips and recipes are on our blog.
Something broken or need a part?
Send us a message with your order number and a photo. We will work out what you need and how to get it to you as fast as possible.
Which payment methods can I use?
You will see all available payment methods at checkout. You pay securely through our payment partner.
Can I get an invoice in my company name?
Yes. Add your company name and VAT number to the billing address in your account. For larger quantities or hospitality, we are happy to make a quote via Business orders.
Self-service
Track your order
Enter your order number and email address and you will see right away where your order is.
Still want to get in touch?
Stuck? Pull up a chair and pick whatever suits you best below.
Chat with us
Ask our chat assistant your question. If that does not do it, one of us takes over.
Usually an instant answerStart chatSend a message
Fill in the form and add your order number, so we can help you faster.
Reply within one working dayOpen formBusiness orders
Hospitality, corporate gifts, team outings or resale? We are happy to make you a tailored proposal.
Reply within one working dayView optionsCall us
Something on fire? Call us with urgent questions about your delivery or a faulty product.
Mon closed · Tue to Fri 10:30 to 17:00 · Sat 10:30 to 14:00+31 85 0013 919Form
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Company details
Who keeps the fire going
Nomad Fire Co. is a trade name of Daalder Concepts B.V., based in Eindhoven. The quickest way to reach us is the chat or the form above.
- Chamber of Commerce (KvK)82385424
- VATNL862446624B01
- Registered officeEindhoven
Customer service hours
- Mondayclosed
- Tuesday to Friday10:30 to 17:00
- Saturday10:30 to 14:00
- Phone+31 85 0013 919
